Policies & Terms of Service

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Welcome to NextLevel Compliance Services. We are committed to providing professional, secure, and reliable services. Please review the following policies carefully, as they govern your use of our services.

1. Refund Policy

Refunds will only be issued under the following conditions:

• The appointment is canceled at      least 24 hours prior to the scheduled appointment time; or
• A verified error or fault by our facility has occurred.

Failure to provide at least 24 hours’ notice will result in the forfeiture of any fees paid. Refund eligibility is determined at the sole discretion of our facility based on the circumstances provided.

2. Confidentiality & Privacy Policy

We take confidentiality and data protection very seriously.

• All testing, services, and personal information are kept strictly confidential.
• We comply with all applicable privacy laws to safeguard your personal and medical information.
• Test results and related information will only be released to:
  • The donor
  • The Medical Review Officer (MRO)
  • The Designated Employer Representative (DER)
• Results will be sent only to the email address or physical address provided by the donor.
• Our facility will not copy (CC), forward, or release any results or personal information to individuals or entities not explicitly listed in the contact information on the Chain of Custody Form.
• Unauthorized requests for information will be denied to protect your privacy.

3. Information Accuracy

It is the responsibility of the donor or client to ensure that all personal and contact information provided is accurate and up to date. We are not responsible for misdirected communications due to incorrect or incomplete information.

4. Appointment Policy

• Clients are expected to arrive on time for scheduled appointments.
• Late arrivals may result in rescheduling at our discretion.
• No-shows may be subject to fees or denial of future service.

5. Service Limitations

Our facility provides testing and related services in accordance with industry standards and regulatory guidelines. We do not guarantee specific outcomes or results beyond accurate processing and reporting.

6. Liability Disclaimer

While we strive for accuracy and professionalism, our facility shall not be held liable for:

• Delays caused by third-party laboratories or external factors
• Consequences resulting from the use or interpretation of test results
• Issues arising from incorrect information provided by the client

7. Policy Updates

We reserve the right to update or modify these policies at any time without prior notice. Changes will be effective immediately upon posting on our website.

8. Acknowledgment & Acceptance

By using our services, you acknowledge that you have read, understand, and agree to these policies and terms.

9. Contact Information

If you have any questions or concerns regarding these policies, please contact us at:

NextLevel Compliance Services
866-570-8068
support@nextlevelcomplianceservices.com
27691 Euclid Ave, ste 200, Euclid, Ohio 44132

 Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

NextLevel Compliance Services Messaging Terms and Conditions
1. The messaging program consists of general conversational messaging to answer questions and provide support to customers, promotional offers or discounts, any promotion of your products/services.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@nextlevelcomplianceservices.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page. 

Thank you for choosing NextLevel Compliance Services.  We appreciate your trust and are committed to protecting your privacy and providing quality service.